Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Non-member ticket to my account ticket

ssue
New Member

I want to see the tickets I purchased when I was a non-member in the SBB mobile My Tickets menu.

Currently I am registered as a member.

without repurchasing tickets
Is there a way to check it on My Tickets?

1 REPLY
StéphanieB1
Moderator

Hello @ssue 

Tickets that you bought as a guest on SBB.ch or on the SBB Mobile App are not visible in your customer account after registration.

As a guest you will also receive an order confirmation by mail, because you have bought a ticket for Switzerland on SBB.ch or in the app SBB Mobile / SBB Preview. This is required by law so that you have proof of the purchase.

Have a sunny day,
StéphanieB