how to search an order by order number

[RG1]

Hello,

I need to retrieve the receipt of an order, but I created my account after I bought the tickets. So now the search field require the date of the travel and it doesn't bring any travel / order at all (I guess it's because I didn't have an account when I ordered). Is there a way to find my order by its number?

many thanks,

Rosane

[SandraI]

HI @RG1 

You don't see tickets in your user account, if you order as guest.

After buying a ticket online, you can download it by clicking on the download link displayed in the confirmation e-mail. You can then print it out using your PDF reader’s print function (please do not use your browser’s print function).

Should you have any questions, please contact: https://www.sbb.ch/en/meta/contacts/ticket-shop-onlinetickets-mobiletickets.html

Kind regards
SandraI

[dilanhettti]

Hello Sandral, How do I access a ticket I bought as a guest. I entered the wrong email and cannot find where to access my ticket bought. 

[EleonoraS]

Hello @dilanhettti 

If this is the case, please call our colleagues at the SBB Contact Center (0041 848 44 66 88, CHF 0.08/min): they can search with your name or with the wrongly spelled email address and send the ticket to the right one. 

I wish you a nice day. 

EleonoraS