Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

how to change travel date of my saver day pass

SOLVED
rderafael
New Author

my saver day pass says it is valid from 11.02 at 00:00 until 12:02 at 05:00. Does that mean it is valid from I can travel anytime on the 11:02 until 05 am on the 12th February?  If that is the case, I made a mistake when purchasing my ticket.  I wanted to take the 9 am train from Geneva on the 12th February.  Can I change my ticket when I get to Geneva on the 11th February for the next day?

 

1 ACCEPTED SOLUTION
RahelW
Moderator

Hello @rderafael 

Thank you for your question.

It is correct, that your ticket is valid until the 12th of February at 5.00am.

You can make a refund request directly via the app or by phone on +41 (0) 848 44 66 88 (CHF 0.08/min). Please note the refund conditions for savings offers.: Ticket refunds | SBB help & contact

I wish you an excellent evening. Greetings RahelW

View solution in original post

1 REPLY
RahelW
Moderator

Hello @rderafael 

Thank you for your question.

It is correct, that your ticket is valid until the 12th of February at 5.00am.

You can make a refund request directly via the app or by phone on +41 (0) 848 44 66 88 (CHF 0.08/min). Please note the refund conditions for savings offers.: Ticket refunds | SBB help & contact

I wish you an excellent evening. Greetings RahelW