change of the Passenger or return of the ticket

[Monika91]

Hello,

Is it possible to change the Passenger or return the ticket ??

[ValerieS]

Hello @Monika91

Supersaver tickets are E-Tickets and these are issued to a named passenger and are not transferable. This is why you will also be asked to show your Half Fare travelcard or identity card when your tickets are checked on board the train.

If you have purchased a ticket for an incorrect person, it is possible to change it. You must be able to prove that you have purchased a new ticket for the exact same route and the correct person. Every exchange is with a fee of CHF 10.00.

Online-Ticket FAQ: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/online/faq.html

Kind regards, ValerieS

[sepid]

How should we request the change of passenger name?

[GiorgiaB]

Hello @sepid 

The personal details on the Online/Mobile Ticket must correspond with the particulars of the travelling person. If another person is travelling you need a new ticket.

You can buy the new ticket and then write an e-mail with the new and the old order number to: ticketshop@sbb.ch.

I wish you a nice day.

Kind regards.

GiorgiaB