add a ticket to my account

[ASR]

Hello !

I purchased 2 supersaver tickets online but unfortunately, I forgot to login to my account before doing so. I tried to add them to my account afterwards, both via the website and the app, but could not find the option anywhere.

Could you help me to do so ?

Kind regards,

-Sophie-

[NadineS]

HeY @ASR 

Thank you for your request.

If you buy a ticket without login it is no longer possible to add it to your account.

Greetings NadineS

[ASR]

Thank you Nadine. 

Do you know if it is possible to get my tickets (supersaver) cancelled and refunded? I have to cancel my travel plans due to covid restrictions and no longer need the train tickets.

Regards, 

Sophie

[FatimaH]

Hello @ASR 

You can find all information about refund requests here: https://www.sbb.ch/en/help-and-contact/refunds-compensation/ticket-refunds.html

I wish you a nice day.

Kind regards,
FatimaH