Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

a query regarding the Swiss Travel Pass

New Author

I'm a Brazilian who will be in Switzerland on February 20th. As a result, I was advised to utilize the Swiss Travel Pass for mobility and trip discounts. I got the receipt in the mail, but I can't seem to locate my pass. I'm not getting it.

I attempted to link my travel pass to the SBB mobile app, but it requested a customer number. I can't find the customer number either because there's no pass in sight.

Hello @fujitora27 

Thank you for your question.

If you received a confirmation e-mail, it means the Swiss Travel Pass was sold correctly. All Swiss Travel System tickets are available as e-tickets, thers is no need for a customer number. 

Please contact our SBB Contact Center (+41 848 44 66 88, CHF 0.08/min) to verify where your Pass is. Our colleagues areavailable 24/7. 

I wish you a nice afternoon.