Hello @JoseCouto
First of all, I would like to inform you that we also have an english community. You'll reach the english community simply by changing the language of the website. Maybe someone has the same issue and could find your thread.
Some trips to mountanins, cable cars or touristic trains, you can buy directly on sbb.ch. If it's not possible, you can buy at anytime the tickets in advance on their website like www.glacierexpress.ch.
For further information please call our contact center by calling the number +41 848 44 66 88 (CHF 0.08/Min.) or from abroad +41 51 225 78 00.
Have a nice day.
Kind regards, VlaznimA.