Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
I’ve bought a half priced ticket online wrongly but I don’t have a half price card. Could I pay the remaining fee on the train? The ticket is a super saver ticket
Please book your ticket with the correct details and the completely identical route again under www.sbb.ch/en (or with the application SBB Mobile for mobile cellular phones) and forward us the new order number by e-mail to ticketshop@sbb.ch before the departure of the booked train in your former booking.
