Wrong date of birth on parents tickets

[bchang182]

Hi - 

I just purchased 2 tickets for my parents going from Interlaken OST to Paris Lyon.

When I was purchasing the tickets and entered the date of birth, the form kept automatically changing the date to one day earlier. So every time I entered 26, it became 25. To account for this I added one extra day to my parents date of birth and it appeared to be correct when I made payment and purchased the tickets.

However when I received the confirmation email and tickets, the date of birth was incorrect for both of my parents on the tickets. So their date of birth is one extra day for both of them (27 instead of 26 and 30 instead of 29). 

Has anyone had a similar experience? What is the best way to fix this?

Thank you

[RolandP]

Hello @bchang182 

This problem is known to SBB and as far as I know, the web development team is working on it. Simply see a station to rectify the date of birth, as instructed by @NicolasK 

Best regards,
Roland

[NicolasK · Accepted solution]

Hi @bchang182 

The details displayed on the ticket must fundamentally correspond to the particulars of the person travelling on it.

If you have made an error in the name or the date of birth, please contact your nearest manned SBB railway station before departure and present an official document (passport, ID card or driver license). Hand written alterations on an Online Ticket may only be carried out by SBB sales staff.

I wish you a nice day.

Kind regards
NicolasK