Whether a refund is possible for the purchase details before applying the SBB discount

[Seongeun]

I paid for the train before I got the SBB half-fare card.
Can I apply a half discount after the refund for the purchase details?

[MelanieD]

Hello @Seongeun , you can buy a new ticket with your half fare and then request a refund for the ticket you paid full fare for. kind regards MelanieD

[Seongeun]

Hello. I have one more question. Can I request a refund online? Or do I have to go directly to the SBB station?😊 

[GiuseppeL]

Hello @Seongeun 

A refund is possible online directly via the refund form.

Have a nice day. Kind regards GiuseppeL