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Ticket purchased from MOB website, Gruyeres to Interlaken (no PDF received for ticket)

New Member

I just bought a ticket using website to go from Gruyeres to Interlaken and the payment was successful. However after the payment, it shows me that its a SBB Ticket and there is no code to scan. I have also not received any email with a PDF file to use as a ticket during my travel.

How will I be using this ticket and did I make any error on this ? Please help out here to clarify. Thanks in advance !


Hi @nksidana 

Thank you for your request.

We do not have information about customers' orders, if you purchased this ticket on the MOB website, you must contact the company directly. Per form: or by phone on +41 21 989 81 90.

Thank you for understanding.

I wish you a good evening.