Hi, I´m having the same problem. I tried sending an e-mail to the address mentioned above (email@example.com), but got this automated reply below indicating that it is no longer used...
How could you help me solve this problem?
Thank you for your message.
This email address is no longer in use. Please contact us directly via our help and contact portal.
We also accept your request by phone. You may call 0848 44 66 88 (CHF 0.08/min.). We are available 24 hours a day.
We ask you not to reply to this message.
If you didn't receive an E-Mail with the order confirmation that usually means that your purchase didn't go through. What you see on your credit card is the authorization of the amount, which isn't a final debit. For further information I recommend contacting the ticketshop: firstname.lastname@example.org.