Ticket purchased and credit card charged. Didnt receive ticket

[Sinsi]

Hi,

I just purchased tickets using sbb website and amount got deducted from my account. But i ddnt receive ant tickets in my mail. Also when i am checking "My Orders" nothing is there. Please let me know from where i can get my tickets.

Thanks

[SarahI · Accepted solution]

Hi @Sinsi,

If you didn't receive an E-Mail with the order confirmation that usually means that your purchase didn't go through. What you see on your credit card is the authorization of the amount, which isn't a final debit. For further information I recommend contacting the ticketshop: ticketshop@sbb.ch.

Greetings,
SarahI

[ANOVELLINO]

Hi, I´m having the same problem. I tried sending an e-mail to the address mentioned above (ticketshop@sbb.ch), but got this automated reply below indicating that it is no longer used...

How could you help me solve this problem? 

thanks

Alexis

Greetings 

Thank you for your message. 

This email address is no longer in use. Please contact us directly via our help and contact portal. 

We also accept your request by phone. You may call 0848 44 66 88 (CHF 0.08/min.). We are available 24 hours a day. 

We ask you not to reply to this message.  

  

Kind regards  

Your SBB  

  

SBB AG  

www.sbb.ch/en   

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@SarahI wrote:

Hi @Sinsi,

If you didn't receive an E-Mail with the order confirmation that usually means that your purchase didn't go through. What you see on your credit card is the authorization of the amount, which isn't a final debit. For further information I recommend contacting the ticketshop: ticketshop@sbb.ch.

Greetings,
SarahI

---

www.sbb.ch/en   

[RahelW]

Hello @ANOVELLINO 

As described in the mail received, the mail address ticketshop@sbb.ch is no longer in service. You can either try to find the answer to your question here Help with the SBB shop | SBB help & contact or you may call us 0848 44 66 88 (CHF 0.08/min.)

I wish you an excellent afternoon. Greetings RahelW

[Sinsi]

Hi,

Amount reversed back to the credit card.

Thanks
Sinsi