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Ticket machine did not print

SOLVED
SBB_CFF_FFS
New Author

When I tried to buy a ticket in Basel, the machine accepted my credit card as normal, but nothing printing out. Since I was trying to catch a train, I just moved to the next machine and bought another ticket. I checked my bank statement today and saw that I was indeed charged twice. I'm wondering if there is any way to get some of the money back, even though I know I can't prove that I didn't, e.g., just buy tickets for two people.

1 ACCEPTED SOLUTION
FrancoC
Traveller (bronze)

Dear @SBB_CFF_FFS 

Please contact our customer service (customerdialogue@sbb.ch). 

Greetings, Franco

View solution in original post

1 REPLY
FrancoC
Traveller (bronze)

Dear @SBB_CFF_FFS 

Please contact our customer service (customerdialogue@sbb.ch). 

Greetings, Franco