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This is where customers help other customers. Find useful information in existing discussions or ask your questions.


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Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

There are no tickets paid.

New Author


I paid by credit card, but they don't have a ticket.
Based on your credit card payment history, payment has been completed.
But they don't have a ticket for payment.
I didn't get a ticket even by email.
Please check.

Commuter (silver)

Please don't post more than once on the same topic. We have answered you here.

Kind regards