Hi @djmel
Thank you for your request.
A online problem is not known to me. On this communication channel, I can't unfortunately help you. I advise you to contact our SBB Contact center under the number +41 848 44 66 88. If this does not work, you can use the number +41 51 225 78 00. My colleagues will inform you.
Thank you for your understanding and have a good evening.
NicolasK