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Request for refund due to Corona Virus

pmanuel
New Member

Hi, due to the travel restrictions brought about by corona virus, we have to cancel all our booked tickets in SBB. I am not sure if SBB website is working properly as I am not able to process the refund. Will you do me a favor and please cancel all our tickets, ORDER NO. ((SBB: redacted to protect your privacy, please see note above))

 

i hope you are all well. thank you in advance for the assistance

1 REPLY
SamanthaAd
Traveller (platinum)

Hello @pmanuel,

To have a refund you can write us an email to ticketshop@sbb.ch . Please write the order numbers of yours tickets.

Have a nice day

SamanthaAd