Refund

[harimaruthachal]

Hi,

I am Srihari from India. I want to travel from Zurich to Rheinfalls on July 22rd 2019. But, I booked ticket for June 22rd 2019 today. My order number is 488799293. I want to cancel the ticket and get a refund. Since tomorrow is June 22nd, I request you to cancel my June 22nd ticket as soon as possible.

PS: I booked a ticket for July 22rd 2019.

Thanks in advance.

[NicolasK · Accepted solution]

HI @harimaruthachal 

Thank you for your question.

On this communication channel, it is not possible to answer your request. We can’t cancel a ticket order. Please contact our contact Center directly (+41 848 44 66 88) or use the folowing link: www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html to request the cancellation of your ticket.

Thank you for your understanding.

Regards
NicolasK

[harimaruthachal]

Hi,

Thanks for the reply. 

I applied for the refund and I received a reply as follows,

Ref: CC10256311 / 488799293

Dear Mr. Maruthachalam

Thank you for your query.

We have refunded the ticket of your order 488799293. The amount of CHF 36.40 has been credited to the payment card used for the purchase. This includes a fee of CHF 10.00.

Please note: Our refund request form is available under www.sbb.ch/en/refund

Kind regards

Beatrice Bellwald

Swiss Federal Railways SBB AG

Contact Center 

Postoffice box

CH - 3900 Brig

www.rail.ch

But, the refund is not credited to my card yet. I would like to know how long it will take to get processed and credit to my account.

Thanks in advance. 

[NicolasK]

Hi @harimaruthachal 

We refunded the ticket of the order 488799293 today. Depending on the credit card it may take a couple of days for the credit to be made.

For further queries regarding your credit card, please contact your credit card company.

Best regards
NicolasK

[Joejov]

Hi following this question, what if I use a debit card? Does it also take a couple days to be credited to my account? Thanks. Refund no 620452647

[ZoeS]

Hello @Joejov 

The amount is always credited to the payment method used for the purchase. This may take a few days, regardless of the payment method (credit card, debit card, twint etc.).

Have a nice day. Greetings, ZoeS

[harimaruthachal]

@NicolasK Thanks for the update and I really appreciate the effort! I cancelled the old tickets and got the refund. Moreover I purchased new tickets with correct date.

I have couple of questions as follows,

1. I have my tickets in SBB app. Is it required to have a printed copy of the same? Moreover, should I get tickets from Zurich airport railways station or can I just enter into the train? (I hope, Zurich airport railways station is staffed, please confirm).
2. My current tickets is valid from 22nd July 2019 to 23rd July 2019 5AM. Which means, I can start my journey from Zurich anytime and return to Zurich anytime. Also, I can exit and enter any intermediate stations in the journey in the valid time frame. Please confirm.

Thanks in advance!