Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Refund request

New Member
I have canceled my trip. Can I refund 3 tickets purchased?
Commuter (silver)

Hi @Soyeon

It depends on the type of ticket.

If you have purchased your tickets at the train station or the ticket machine, please go the next railway station counter.
If you have purchased your tickets online, please write an e-mail to and also submit your order number.

Wishing you a pleasant journey.

I booked 'individual ticket' online from interlaken to Geneva for the date 06 September 2018 .
And Now my plan is changed, so i want to cancel this ticket.
I want to know the cancellation process of individual ticket which is brought online ?
And are there any cancellation charges applied ?

Hello @Sachin

Thank you for your request.

All information about the refund you will find in this document:

If you'd like to refund your tickets you can fill in the formular.