Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Problem with a ticket

New Author

Hello, I'm JAE SEONG LEE. I bought a ticket for 08.19.2018

from Interaken West to Milano Centrale 07:33 - 10:37. I payed 92.00(CHF) with Visa card

and checked my e-mail but there was nothing. Please check it again and send it to my email.

My email is

Thank you.

Traveller (gold)

Hey @JaeSeongLee

I sent the tickets to you again. Please also check your spam folder.

Greetings Davide