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Partial Ticket Refund?

New Member

Hi, I purchased 2 tickets yesterday from Basel to Lauterbrunnen for next month.  Now I found that I can purchase a Swiss Family Travel Pass and my 12 year old son travels Free.

Should I refund my tickets, buy the Swiss Travel Pass, and then purchase my ticket again?  Or will SBB CCF FFS provide a refund for my son's ticket?  I've tried calling all the numbers on the site and am unfortunately unable to talk with someone.

Thank you!


Traveller (platinum)

Hello @Brianbe 

Thank you for your request.

Please contact our SBB Contact Center 0848 44 66 88 (CHF 0.08/min.) with your refund request. The specialists can look into your bookings and show you the best price.

I wish you a nice day!