Paid GA travelcard and did not receive it. How does SBB compensate issues?

[Carmendesanti]

Hello,

I paid for my first GA travelcard and I have been charged but I have not received the travelcard.

I called customer service more than 10 times during 2 hours without answer.

This customer service is not acceptable for customers. People trust in your company and then we are charged 3860 CHF without any confirmation and absolutely no support.

How does SBB compensate this kind of issues?

[NicolasK]

Hi @Carmendesanti 

Thank you for your request.

I am sorry that you are not satisfied with our services. On this Community, we do not have information on the case you mention, i advise you to contact our customer service directly. You can use this form here.

I wish you a good weekend.

Best regards
NicolasK