Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

New Swisspass - issue checking identity, no Text message

New Author

I'm applying for a new swiss pass online, unable to receive the sms text message for identity check.

My mobile number is for the USA.  How do you solve this issue?

New Member

Was anyone able to resolve this issue? We've tried it from two different US numbers with no luck. We are able to buy the Swiss half off 1 month pass through Hopefully it works when we get there.

Frequent Traveller

Hello @Dafohs 

You do not need a Swiss Pass account, which is primarily for residents.

To buy tickets, simply create an account using your e-mail address. You can even buy it without an account (as guest) but by doing so, you cannot display the tickets on the SBB Mobile if the tickets were bought via website.

Best regards,

Antwort hilfreich? Danke für deinen Like oder Markierung als Lösung :: Reply helpful? Thank you for giving it a like or mark it as solution.
New Member

Same issue here, I have an account but cant get the text message to my cell phone. 

New Member

I am also not receiving any text messages on either of my two U.S. mobile numbers.  How to fix?


Hi @cseym3 

Thank you for your request.

I don't know why you don't receive SMS. General information are below:

To carry out the ID Check, you need a valid passport or identity card and a smartphone. 

  • To be able to carry out the ID Check, first log on to with your SwissPass login.
  • Then select the travelcard you want on
  • You can select your name under «2. Travelcard dates».
  • On the «Apply for a new SwissPass directly online» link, select «Go to SwissPass identification check».
  • Follow the process on the website (enter mobile phone number and confirm by SMS code).
  • Once you have entered the SMS code on the website, you will receive an SMS with the link for the identity check.
  • Now follow the instructions on your smartphone.

After completing the identity check, you can complete the purchase on

We also need a passport photo for the production of the SwissPass card. You can upload the photo during the purchase process. You can find the specifications for your SwissPass photo at

For more information, please contact the Contact Center at +41 848 44 66 88 (CHF 0.08/min.),+41 51 225 78 00. If you are in Switzerland, you can also go to the station counter

I wish you a nice day.

Best Regards

Can someone please direct me to a website which will give me complete and accurate instructions on how to complete the identity check? I have been trying for over 2 hours now with no forward motion. I used the 'SwissID' app and got to the point of entering my passport and the system wanted me to have a Swii Passport! I am not Swiss. I am from the United States. We are only trying to buy a Swiss half-fare card which is good for one month. So far no luck and a bit frustrated. Thanks for any help anyone can offer.

Similar issue here.  US passport but I go through all the checks fine. Then I get a message that says "we are checking your identity documents. You can return to" then nothing happens.  I wonder if similar US passport issue.  I would at least like a message as to if the checks failed and why.