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Name on travel pass and passport is a little different

New Author


I bought 15 days travel pass yesterday

I found that my name on ticket is "KUO LIWEI" and name on passport is "KUO, LI-WEI"

also, there's no passport no. on ticket due to booking system didn't require me to key in.

Is this ticket still valid?


Traveller (platinum)

Hello @LIWEI 

The tickets have to be on the same name as your passport. To change it, I recommend you to contact our ticketshop support on the e-mail address or under the phone number 0041 848 44 66 88. My colleagues will explain you how to proceed. 

Have a nice day.

Greetings, SandrineB

got it, thanks