Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
It's not possible online. We need a copy of your identity card, to apply changes of your costumer details. You can present your ID directly on the SBB counter or send us a copy via the contact form on www.swisspass.ch/contact?lang=en.
