Mistyped email address

[cowleyr]

I bought a train ticket as a guest online, but mistyped my email address.

I didn't notice my mistake until I was buying the return leg of the journey. I have therefore paid for a ticket, but have not received email confirmation, nor did I print off the ticket immediately after buying as I thought I would have the email version.

Is there a way to retrieve my ticket, as I do not have the order number. But I do know the exact mistake I made with my email address (misplaced full stop) and the ticket I had bought?

[NicolasK]

Hi @cowleyr 

Thank you for your request.

The solution provided by @RolandP is correct. We advise you to contact us on the phone number mentioned. My colleagues can find the ticket if you give us the email address used for the purchase.

I wish you a happy new year 2023.

Kind regards
NicolasK

[RolandP · Accepted solution]

Hello @cowleyr 

This is very unfortunate. As I imagine it will be difficult if not impossible to retrieve your order as there are thousands of tickets purchases a day. I do not know it exactly, perhaps @NicolasK has got the answer?

Alternatively, get in touch with the SBB Contact Center +41 848 44 66 88 (CHF 0.08/Min). If you are calling from abroad and this number doesn't work, please try +41 51 225 78 00.

Best regards,

Roland