I purchased my ticket, I get the confirmation, but I didn't get an email.

[Anonymous]

Hello.

I logged in and booked tickets, I

However,I get the confirmation page but I didn't get an email and any information about the journey.

After the last process of the ticket purchase, I confrim that the payment by my credit card already has been made for ticket. but I thought I failed to book my tickets

supersaver ticket / Sun.13.05.2018 Depart 18:33  Basel SBB    Arrival 19:26
Zürich HB  . 

 passenger name are Reda OUMIEL.

Price : 16.8 CHF = 15.36 Euro ( I have a proof in my bank summary )

- the first six digits on my credit card : 5539 79

 the last four digits on my credit card : 9086

Order date : 22.05.2021

 
Name of orderer:  Reda Oumiel 
my e-mail is redaoumiel@gmail.com

Please, Let me know my booking process and status of it as soon as possible

[LauraV · Accepted solution]

Hello @Anonymous 

Thank you for your request.

For privacy reasons, we ask you to delete the post. Since the posted information is public. You can call our Contact Center with your request: 0848 44 66 88 (CHF 0.08/min.)

Greetings, LauraV