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I paid but didn't get tickets!

New Author


there was an error in the middle of paying for the ticket.

My card provider said it was charged but I didn't get the ticket from you.

I've tried to contact with the SBB Ticket Shop

but I couldn't get the answer.

please let me know how things are going.

and I don't have enogh time to wait...


* I attached my payment authorization statement (provided by my card provider)

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Traveller (platinum)

If you already emailed our Ticketshop ( they will check your query and respond within 24 hours.

Kind Regards




Hi again.

It's already past 16 days after I've sent a mail to ticketshop ( but I don't get any of answers.

Please check it one more time...