I paid but didn't get tickets!

[Sora]

Hi,

there was an error in the middle of paying for the ticket.

My card provider said it was charged but I didn't get the ticket from you.

I've tried to contact with the SBB Ticket Shop ticketshop@sbb.ch.

but I couldn't get the answer.

please let me know how things are going.

and I don't have enogh time to wait...

* I attached my payment authorization statement (provided by my card provider)

[ValerieS]

If you already emailed our Ticketshop (ticketshop@sbb.ch) they will check your query and respond within 24 hours.

Kind Regards

Valerie

[Sora]

Hi again.

It's already past 16 days after I've sent a mail to ticketshop (ticketshop@sbb.ch) but I don't get any of answers.

Please check it one more time...