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I paid but didn't get tickets!

New Author
New Author

Dear Sir/Madam,

I have the same problem that I fail to check my ticket order (just placed), but the transaction is charged (by VISA card).

Do I need to place a new order again? What should I do to know my purchase successful or not?

I am a bit hurry to get the tickets, please advise.

Thansk & best regards,













This is Willy, again.

I check with my bank, and they telll that the charge is granted to SBB already.

Could you please assist to check if the tickets are purchased indeed?


What information do i need to provide you for follow-up, please advise?Thanks,










Hello WillyChan



Please write an email to with the following information:


What are the first six digits and the last four digits on your credit card?

E-Mail address (with which you have ordered the Online Ticket):

Order date:

Name of orderer:


Regards, Kilian


New Author
This is only a test to test the system - no need to reply.
Commuter (silver)

Hi @EunByeolNa


Did you buy tickets on our website


If the order was placed by logging-in you may find your ticket under “my account” and “my orders”. You may open and print the relevant ticket anew at any given time. In case you don’t find your ticket under “my orders” then the order did not take place and we have subsequently not debited your credit card.


For further questions please write an e-mail to


Kind regards SandraI