I made a purchase as a non-member and requested a cancellation.

[김영석]

In early December, due to covid-19, entry was restricted and ticket cancellation was requested in the non-member cancellation section.
But I am not getting any answer.

1.Ticket-ID - 150157591630 kim alchan
2.Ticket-ID - 405868939040 kim alchan
3.Ticket-ID - 090406922847 kim alchan
4.Ticket-ID - 382712232014 kim alchan
5.Ticket-ID - 39292077695 kim alchan

6.Ticket-ID - 001873744689 choi jiweon
7.Ticket-ID - 627911742080 choi jiweon

8.Ticket-ID - 833550713607 choi jiwoen
9.Ticket-ID - 403433186859 choi jiwoen
10.Ticket-ID - 157726024091 choi jiwoen

All ten.

My email is tourholic4u@nate.com.
We look forward to your reply.
take care of yourself

[SandrineS]

Hello @김영석 

Thank you for your inquiry.

At the moment we receive a lot of requests regarding refunds. It may be that we have not yet been able to process your request.

You can also reach us by phone so that we can check for a refund. SBB Contact Center 0848 44 66 88 (CHF 0.08/min.) If this does not work, you can use the number +41 51 225 78 00.

greetings SandrineS

[김영석]

@산드린

Thank you for answer I am not fluent in other languages ​​such as English or German, so I cannot make inquiries by phone. I would be very grateful if you could reply to me by e-mail or this answer. please answer Mary Chris Mars Sandrine

[RahelW]

Hello @김영석 

You have the possibility to aks your question by fill in this form swisspass.ch. You will receive an answer by e-mail.

I wish you an excellent evening.

Greetings Rahel