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I didn't get a ticket!

New Member
I already paied a ticket from Interlaken west to Gallarate on 13.Aug.2016. However, I didn't get the ticket!!! Where should I ask about this matter?? I really have no idea at all!!!!!!
Traveller (platinum)
Hello @BomiJung. Please check your E-Mails (also your Junk Mails folder) perhaps you will find the Tickets there. If they aren’t in the Junk Mail Box, please contact our ticketshop support team via: Greetings, Sandrine