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I didn't get a refund, so please help me..

New Author

I can't sleep because the refund hasn't been made yet, so could you help me with the refund?

There was an error when I paid, so I thought I couldn't make a reservation, so I refunded one because two were booked.But it hasn't been refunded yet.

I can't sleep because it's a lot of money. Can you help me?🥲
This is the reservation number.
My name sunyou park
Traveller (bronze)

Please dial +41-848-446-688 this is a customer to customer help website. Please dial it at tell them they refund it quickly

Frequent Traveller (gold)

Wenn die Nummer +41 848 44 66 88 nicht funktionert kannst du auch +41 51 225 78 56 anrufen
If the number +41 848 44 66 88 does not work you can also call +41 51 225 78 56.

Bitte mir KEINE Likes/Kudos mehr geben - ein 'Danke' für hilfreiche Antworten ist jedoch motivierend.
Traveller (platinum)

Hello @Sunyou 

Your order number starts with 14XXXXXX.

It is a sign that it is an international ticket. For international refund request you are mandatory to call the Swiss Federal Railways Contact Center on number +41848446688. This is a 24 hours service. Refund request which you do via contact form will be ignored! It is written on the ticket that you have to call the SBB. Please call them quickly because after start of validity of your ticket, a refund or an exchange will never be possible anymore.


Have a good night.

Kind regards