Hello @053562166940
Thank you for your question.
Did you buy the Swiss Travel Pass Flex on our website?
Swiss Travel Pass – the All-in-one-Ticket for Switzerland | SBB
What is it exactly that does not work when you try to log in?
Since we do not have enough information, we kindly suggest you to call our colleagues at the SBB Contact Center (+41 848 44 66 88, CHF 0.08/Min). They can help you log in and check the status of your order.
I wish you a nice day
Kind regards
EleonoraS