Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Half fare card

New Member


I have two questions:

1) I bought a half fare card on December 27 at the counter and I still haven't received my card with picture. My temporary paper was only valid until January 9.

2) I have linked my half fare card in my app but it didn't show up in the app when I had a control, it gives an unknown error: UTE-510 but when I log into my SwissPass account the half card is there. 


Hi @PKroondijk 

Thank you for your request.

For data protection reasons, we do not have information about your half fare Card. Please contact the Contact Center at +41 848 44 66 88 (CHF 0.08/min) or +41 51 225 78 00 (if the 1st number does not work).
My colleagues will inform you.

Thank you for your understanding. Have a nice afternoon.

Kinds regards