Credit card charged, but ticket was not issued

[2JINKYUNG]

Hi,

I've got the credit card payment text message, but there is no e-ticket voucher in my e-mail.

Give you full explanation, shopping cart shows me the message that "Time limit exceeded-Journey no longer available"

I truly made a reservation for international journey(from Interlaken ost, to paris) on July, 23, 2019 for 3 passengers(SUJA KIM, JINKYUNG LEE, HYUNJUNG LEE).

I remember departure time is 10:30 a.m.

Please let me know what happened.

If that reservation was not made, Should I make a reservation again? and credit card charge will be canceled? 

[SamanthaAd]

Hallo @2JINKYUNG,

as soon as you receive an error message in system, the sale is rejected even though the payment appears on your credit card. This is a temporary booking that will be deactivated later. I please ask you to try again.

Sorry and have a nice day

SamanthaAd