Coronavirus refund ticket

[Xhenj]

Hello,

Hoping you are well, I have requested a refund to my tickets as I had to cancel my trip due to coronavirus. Still didn't have anything back as a response. Did I do something wrong and you didn't get the request? Please let me know.

Best regards to all Swiss people

Hoping to visit you soon

[Pearson]

I live in UK and have some paper tickets for swiss trains in 5 days time. I cannot use them now. How can I get a refund without visiting in person?

[FatimaH]

Hello @Pearson 

We cannot write you a general answer. Please send us an e-mail with photos of the tickets or the order numbers. Our specialists will gladly check your request: ticketshop@sbb.ch

Kind regards,
FatimaH

[ManuelaPf]

Hello @Xhenj 

At the moment we receive many requests for a refund, we are a few days behind schedule. I ask you to be patient a little longer.

Kind regards
ManuelaPf