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Coronavirus refund ticket




Hoping you are well, I have requested a refund to my tickets as I had to cancel my trip due to coronavirus. Still didn't have anything back as a response. Did I do something wrong and you didn't get the request? Please let me know.


Best regards to all Swiss people


Hoping to visit you soon


New Author

I live in UK and have some paper tickets for swiss trains in 5 days time. I cannot use them now. How can I get a refund without visiting in person?


Hello @Pearson 

We cannot write you a general answer. Please send us an e-mail with photos of the tickets or the order numbers. Our specialists will gladly check your request:

Kind regards,


Hello @Xhenj 

At the moment we receive many requests for a refund, we are a few days behind schedule. I ask you to be patient a little longer.

Kind regards