Cannot purchase ticket online

[Aminul]

 Hello,

I am unable to purchase ticket online. After giving all the information correctly, it shows the following msg-

"The payment cannot be made due to an error. Please repeat the process."

I have tried several times and also checked with my bank. My credit card is OK. Plz suggest how I can book ticket online from Bangladesh before my journey.

Regards,

[MarinaZ · Accepted solution]

Hello @Aminul

Thank you for your request.

Currently, there are not known any problems with our Webshop. I suggest you to contact our Online-Support: ticketshop@sbb.ch.

They will help you.

Kind regards,

MarinaZ

[itslisaveta]

Dear Marina,

Could you please help me, I cannot buy the ticket online and I have tried to contact the email address you recommended, I have got an answer that it is no longer exist. 

What should I do?

Thank you. 

[VlaznimA]

Hello @itslisaveta 

Exactly, the mail address no longer exists and there is now the contact form on sbb.ch. Maybe this post, which I just answered, will help you: https://sbbcffffs-community.sbb.ch/t5/Travelcards-and-tickets/Lost-Rail-Pass/m-p/38978#M3259.

For further information you can also contact the Contact Center on +41 (0)848 44 66 88 (CHF 0.08/min.).

Thank you for your understanding and happy holidays.

Greetings, VlaznimA.