Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
Through this communication channel, we cannot cancel your tickets. Please contact directly our Railservice (+41 848 44 66 88). My colleagues will be able to help you.
