Can't see my ticket purchase history

[sunyoung]

Through sbb.ch site on 2022.04.27, I bought a train ticket to Interlaken ost - Basel - Paris Gare de Lyon.

However, I cannot check the reservation history in sbb mobile or sbb.ch (order section).

I just got the ticket pdf via email. 

Can you tell me why?

[FatimaH]

Hello @sunyoung 

Thank you for your query.

If you bought the ticket with the SwissPass login, you can find it on www.sbb.ch in your orders. If you bought it as a guest, you can print the ticket in the confirmation mail. You will receive detailed information about your order by phone: 0848 44 66 88

I wish you a nice day.

Kind regards,
FatimaH