Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

About Half Fare Travel Card

New Member
I bought a half-fare travel card today (10.05.2022) which costs 185 CHF.  Right after buying the card, I realized that I have been already paying half price for train tickets for a while without having a half-fare travel card which I have no clue why.
So first of all I would like to learn how I could have paid the half price for the train tickets without having a half-fare travel card, was it a gift from SBB or mistake of SBB. Secondly if I can still buy the train tickets paying half price and without having half-fare travel card how can I cancel the half-fare travel card which I bought today and have full refund?
Ibrahim Umut Kocatürk
Customer number 118-953-332-9