Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
I paid by credit card, but they don't have a ticket. Based on your credit card payment history, payment has been completed. But they don't have a ticket for payment. I didn't get a ticket even by email. Please check.
I kindly ask you to check your spam folder first. If you still can not find a confirmation e-mail, there are two possibilities:
If you have placed an order by logging-in under http://www.sbb.ch/en/meta/login.html you will find the ticket on the right side under “My account” and “My orders”. If you don’t find anything, the order did not take place and we subsequently won’t charge your credit card.
If you have placed an order without logging-in, I recommend you to contact us by e-mail at ticketshop@sbb.ch. Please also submit us the first six digits and the last four digits on your credit card.
