Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour

Half fare tickets

Katia
New Member
0 Likes
Hello, I have installed on my smartphone the app and my half-fare card is registered and appears there, but when I try to buy tickets, only full fare prices appear, no option for half-fare. Any ideas why this is happening and how to resolve this issue?

Re: Half fare tickets

raluxandra
New Member
0 Likes

I have the same problem. Very frustrating! I already paid several time full fare because i was not aware the price was not discounted. On the webiste everything works fine.

Re: Half fare tickets

SandraI
Moderator
0 Likes

Hi Katia and raluxandra

You can easily change the reduction during the order process and save the settings. Please find the instructions enclosed.

Kind regards
SandraI

 

 

Re: Half fare tickets

piszone
New Author
0 Likes

I don't have a half travel card, but I paid for saver day pass (11 - september) for 26CHF without knowing my information was set at 1/2(half travel card). I can't get a refund. If I buy this again, it's 52CHF which is same price without a half travel card. Is there any problem?

Re: Half fare tickets

SandraI
Moderator
0 Likes

Hi @piszone

You can actually purchase a Saver Day Pass without reduction. 

Please fill in the refund form: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request/supersaver.html

We will then cancel the wrong ticket and refund it with a fee of CHF 10.00.

Kind regards
SandraI