Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Beware of phishing attacks! Phishing attacks on the Internet aim to obtain login data or personal customer information. Always check the sender address and website link if you receive suspicious e-mails and never share passwords or credit card information. More information at

Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

The help and contact area on the SBB website.

Traveller (silver)

SBB has put together the content for this area on using the large amount of questions and feedback we receive from passengers. The aim is for people to be able to find answers to their questions very easily and without having to wait – at any time, and in any place.

This is what the home page looks like:


If you have a problem or a question, you’ll find step-by-step instructions and answers to the most frequently asked questions about SBB products and services in one central location. If the instructions don’t help you either, you’ll find contact options for the topic in question at the end of each page, e.g. a telephone number, contact form or chat tool.

What’s more, right at the bottom of each FAQ page, you can let SBB know whether the information was useful or not.

Click on this link to go to the help and contact area: