First of all it is amazing that for international tickets refund you have everything in german here. Sweet. Makes everything so easy. Why the hell is so easy to buy, but so hard to get a refund/compensation for missing a connection. So, on the 28th of April, in the morning, there was working activity or something going on from Bern to Belp which made all the trains to be delayed/cancelled. I had a plane to catch from Milano and needless to stay how this made everything so hard. I was supposed to reach Brig and from there at 7.44 to get my train towards Milano. Obvious that didn't happened because whatever was going on on the railways. How can I get a refund for my ticket which I couldn't use for obvious reasons that are not my fault. Who should I contact. And obviously I can't call at that number because I am outside of Switzerland and will cost me a kidney and an eye. Any help is highly appreciated.
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