There is a bug with the birthday field. For my reservation, I entered all birthdays in the dd/mm/yyyy format but when I clicked out of the box, it subtracted one from the day. I have video showing it doing this. Because of this, all of the travelers on my reservation have a birthday that is one day off. For example, if I enter a birthday of 2 May 1992 as "02/05/1992" and click out of the box, it changes the birthday to "01/05/1992" To correct this, I input all birthdays with one day added so that they showed correctly. I also have video showing the birthdays for all travelers on my reservation displaying correctly before purchasing and then the tickets now displaying the birthdays as one day more. This is an issue that needs to be resolved immediately on SBB's website. Please advise what I need to do here. Do I need to request a cancellation of my tickets and rebook? I find it hard to believe this issue cannot be corrected on SBB's end manually instead of canceling tickets and rebooking as it is a technical issue that is not resolved on its own website. I cannot cancel online unless I agree to pay 10 CHF per ticket as a penalty which I am not going to do as the bug causing the issue is SBB's responsibility. It is terrible customer service to ask us to pay per minute to call in to a service number to cancel tickets and then rebook when it is SBB's fault. I have also messaged SBB on Twitter and tweeted at them.
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