SBB CFF FFS Community

In the interest of follow-up, others with this problem will get quicker service by calling their credit-card provider as SBB only offers help via telephone. For one of my credit cards, the purchase was blocked due to hyperactive "fraud protection".  I had the block removed and was able to purchase.  In the time I spent unblocking, the price went up 20%.  It would have been more helpful if SBB or their payment vendor has simply stated, "Your financial institution declined the payment."  Then I would know where to go.  I wouldn't wonder if it was the SBB website, the credit card processor, my bank, or simply what browser I was using. All this does not explain the price rising and falling 20% during the many times a purchase was attempted; that's on SBB. It also does not explain why verification from another credit card provider did not work and that transaction was blocked as well. ... Mehr anzeigen

Worse still, during repeated attempts to purchase, the price of the selection is changing during the process.  Something appears very wrong with both payment process and the sbb.ch website.  The selection is shown as available for purchase, but fails every time with the same unhelpful error, "Please repeat the process." ... Mehr anzeigen

I can assure you the website sbb.ch IS NOT working perfectly; I'm also getting the exact same error with multiple good credit cards.  I even entered a verification code issued by my bank.  Nothing works. It gives me no confidence that your payment processing will work when I arrive in Switzerland.  I worry I'd get there and be unable to get around at all. It makes absolutely no sense that a Swiss designed website would tell you that no tickets are available only by taking credit card information and then returning a cryptic error message rather than simply stating there are none available.  It's very impolite. Hoping someone can post a fix. The service provided is far below my expectations for SBB. ... Mehr anzeigen

I can assure you the sbb.ch website IS NOT working perfectly.  I'm getting the same error with multiple good credit cards.  I was even given an authentication code from my bank, which also did not process successfully. And it makes me worried that I might show up in Switzerland and find out your payment system still does not work with my credit cards and I'm stuck. That really sounds horrible. I can't even imagine that a Swiss company would design a system that only let customers know there were no passes available AFTER they'd attempted to buy one.  That's just nonsense. ... Mehr anzeigen