SBB CFF FFS Community

Hello @Mtraveller  As noted on the homepage, storage is free of charge on the day of arrival and the following four days. Thereafter CHF 5.- for each additional day. Even if you are not a Swiss citizen, you can benefit from this service. You do not need to specify the airline for the baggage service (counter - door). If you would like the service with check-in baggage, you can find all the information here. Note that departures from Geneva can only be made with Swiss. For your information, our luggage service is not that complicated. You will find all the necessary information on sbb.ch. If you are undecided, the Contact Centre is there to help you. Have a nice day. Greetings ZoeS ... Mehr anzeigen

@Christen @RolandP  Small detail: for young people under 25, the Half-Fare travelcard is already available for 120.- new purchase price. For adults it is 185.- new purchase price. I couldn't have described the rest better. 😊 Greetings ZoeS ... Mehr anzeigen

Hello @Kevin347  Before the first day of use you have a deductible of CHF 10.00. On the first day of use or later (require proof of non-use) you have a deductible of 15%. The refund can be made directly to an agent, by telephone to the Contact Centre or at a ticket office. Have a nice day. Greetings ZoeS ... Mehr anzeigen

Hello @serafina9  If you have the Swiss Travel Pass Flex, you can take any train as marked on the validity area without making a reservation. Caution: On the Panorama trains, you need a seat reservation. This can be obtained in advance online (and via the Contact Centre or counter). You don't need to show your Swiss Travel Pass when buying a seat, only during the journey. More information you get here. Have a nice day. Kind regards, ZoeS ... Mehr anzeigen

Hello @Lockey  Thank you for your request. The e-voucher cannot be credited online when renewing the Half-Fare travelcard. This is noted in the "General Info" before the purchase of the e-voucher. Depending on the type of e-voucher you have, it may still be valid. Please inform the contact centre by telephone or send it to our agendas via the contact form. We will be happy to look into your request. Have a nice day. Kind regards, ZoeS ... Mehr anzeigen

Hallo @sibi74ch  Danke für deine Anfrage. Hast du eine Bestellbestätigung erhalten? Kannst du die Tickets unter deinen Bestellungen auf sbb.ch einsehen? Ich empfehle dir, dich in der Mobile App einmal aus- und wieder einzuloggen.  Ich wünsche dir einen schönen Tag. Gruss ZoeS ... Mehr anzeigen

Hello @MartyMart  Thank you for your request. I do not know the exact map of validity of your FIP from the UK. Please contact the publisher. You can find the GA validity report here: sbb.ch/travelcards  I assume that your FIP is valid on almost all trains. The Panorama trains and individual private railways (also marked on the area of validity) are special and probably without discount. Have a nice day. Greetings ZoeS ... Mehr anzeigen

Hello @Mtraveller  If you go to Spiez on the same day and have a train ticket, you should be able to check in your luggage without problems. More informations you can finde here. SBB only offers the luggage service in Switzerland. Unfortunately, I am not aware of a luggage service to Milan. Have a nice day. Greetings ZoeS ... Mehr anzeigen

Hello @CosminaBucsa  Thank you for your request. No, even with the GA you can't get onto the Jungfraujoch for free. The travel pass is equivalent to the day ticket. Like the GA, this is valid as a discount for the ascent to the Jungfraujoch. The same applies to the Gornergrat. You have the route to Zermatt in your ticket. After that, the line is dotted, which means you get a discount and need an extra ticket. You can find the area of validity map here: sbb.ch/travelcards-and-tickets Have a nice day. Greetings ZoeS ... Mehr anzeigen

Hello @ccc  I am not aware of a problem in the app. I recommend you to contact the Contact Centre?. They can check your orders and resend the missing tickets if necessary. Have a nice day. Greetings ZoeS ... Mehr anzeigen

Hello @Carol1  The transfer times are planned so that they are feasible. As these are bus connections, I can't help you. I recommend that you contact the bus company. Have a nice day. Greetings ZoeS ... Mehr anzeigen

Hello @ccc  I don't quite understand your question. A saver day pass is always valid from 00:00 to 05:00 the following day. For several days, you must have made several bookings. If you have bought all of them with your SwissPass login, you will find them in your account at sbb.ch. Have a nice day. Greetings ZoeS ... Mehr anzeigen

Hello @maxsubra  Thank you for your request. You can also find all the information here. You can make a reservation with the SBB or directly with Jungfraujoch Bahnen. Eigergletscher is not 100% covered by the Swiss Travel Pass. The locations are Grindelwald and Wengen Have a nice day. Greetings ZoeS ... Mehr anzeigen

Hello @Kevin347  Swiss Travel offers are not the same as GA reductions. The children's discount also refers to the Junior Card. Children between the ages of 4 and 11.99 travel free of charge without their own seat when accompanied by an adult. Children under the age limit for whom a separate seat is required pay half the fare (no additional discount if not available). If you have any questions, please do not hesitate to contact the Contact Centre. Have a nice day. Greetings ZoeS ... Mehr anzeigen

Hello @Bhoons  Thank you for your request. No, the Swiss Travel Pass is not valid abroad. For the route to/from Paris you need a separate train ticket. You can solve this via sbb.ch With the Swiss Travel Pass you can travel on any train in Switzerland (note: reservations for Panorama trains). You also get great additional benefits and discounts with the Swiss Travel Pass. You can find all the information here. I also recommend that you take a look at the FAQ. I wish you a wonderful stay in Switzerland. Greetings ZoeS ... Mehr anzeigen

Hello @tolgaturkmen16  The ticket is in the name of one person. The offer is available as an e-ticket. If you have a swisspass login, you can redeem this with the login and then show the ticket in the SBB Mobile App. When you buy the ticket, it is valid for you. However, the others have to buy an additional ticket and only benefit from the day pass if you all travel together. See the information on the homepage. Have a nice day. Greetings ZoeS ... Mehr anzeigen

Hello @hy-kim  Thank you for your request. 1. Yes, you can buy 5 tickets at the same time. During the purchase process, you can edit travellers (add, enter name & birthday). 2. There is no additional discount for students. The advance booking period in Switzerland is 2 months. For 7 August, the earliest you can buy day tickets is 7 June. However, you can buy a saver day pass for several days. Note the conditions of sale, which are neither exchangeable nor refundable. 3. For children under 16 years of age, tickets can be purchased with the half-fare reduction. I recommend that you buy the day pass children instead of the saver day pass. Important, he must not be 16 years old at the time of the trip. Information on the day ticket for children is available here. 4. If you have a SwissPass login, you can buy tickets with your login. These are then transferred to the SBB Mobile APp. You can show the tickets via smartphone. Alternatively, you can also print out the tickets. 5. With the saver day pass you can travel anywhere in Switzerland, see the area of validity map at the bottom right of the downloads. You do not need to reserve a seat for the trains (except with Panorama trains). You can find all information about the saver day pass here. Good to know: We have special offers for international guests. You can find them here. If you have any questions about your booking, the Contact Centre is always available on this number: +41 51 225 78 00 (CHF 0.08/min) Have a good day. Greetings ZoeS ... Mehr anzeigen

Hello @EmmaLaine  The GA is referenced on the SwissPass card. An address in Switzerland must be provided for the Swisspass card to be sent. If you are a tourist, this is not a good option for you. We have special offers for tourists. These are all available as e-tickets (without the red SwissPass card). You can find all offers here: sbb.ch/leisure-holidays Have a nice day. Greetings ZoeS ... Mehr anzeigen

Hello @uhluen  Thank you for your request. I assume that you mean the Swiss Travel Pass or another subscription (Swiss Pass is only a carrier medium, no discount). Talk about the Swiss Travel Pass: The subscription is only valid up to the Swiss border. You can select the GA discount when you buy your ticket and travel directly to Zurich. Your way is also accepted. If you have any questions, we are here for you. Have a nice day. Greetings ZoeS ... Mehr anzeigen

Hello @phamhsu  If you have the Swiss Travel Pass in 1st class, you can select GA 1st class. If you have bought your Swiss Travel Pass in 2nd class, select the GA 2nd class. Have a nice day. Greetings ZoeS ... Mehr anzeigen