Hello SBB application team, I have been a user of the SBB application since November of last year and I would like to mention some topics that I have detected and that would be interesting to take into consideration to improve the user experience, in addition to knowing your opinion on the matter if possible. Connectivity between swisspass and SBB app As a user, it would be important to be notified when a search is made for an itinerary if I am covered with the areas that I have contracted with my monthly subscription or not. Since in no case they notify me. Add at this point that the application offers me travel routes without considering my zone limitations. Do you think it is appropriate to show all possible options regardless of which areas the user has contradatas. This can not resort to confusion or penalties for ignorance of the user? Ticket payment I have seen that the application after having the swisspass deactivated does not update the susceptible information and shows me the prices of the tickets at half price and not at full price. What makes the information wrong. Since in this case it would have to be the full payment of the ticket. Do you think it would not be better for this information to be dynamic regarding different conditioning factors such as a bonus or zone? "You have to be a knowledgeable user of the different prices and services of SBB or SVV to realize this, otherwise you can resort to misunderstandings" Visualization of map of zones in the application. As much as I have reviewed the application, there is no access to the basic information of the map of the transport system zones and I think it is essential information for the user's day to day. Do you think that this information is not relevant? Wouldn't it be interesting to incorporate it or see if it will be included on the route page? Options that take you out of the application Why are there many help options that refer you to the website and take you out of the application? Wouldn't it be interesting if the most relevant options such as the community or train problems were integrated into the application as notifications or warnings? of possible incidents? As I said initially, my intention is to know your opinion on all these points and to be able to help in a constructive way to improve the existing application. I have suffered some reprimand for the simple ignorance of the zones or payment of reduced prices that were not easy to learn and I think that many users like me who use the application would be grateful if these improvements were implemented so that we all have the peace of mind that we are acting in accordance with the law. I remain at your disposal for any questions or more information. Joan Marti
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