Hallo @Jo3y22
Supersaver tickets can be exchanged or refunded online or at public transport points of sale in the following cases before the start of validity. A fee of CHF 10 is retained in each case. I have highlighted the case that concerns you:
Tickets purchased as duplicates.
Date accidentally entered incorrectly on ticket, or incorrect departure time. Important: the refund claim must be made immediately after the mistake is noticed. Does not apply to planned changes.
The connection booked with the supersaver ticket cannot be held. For a refund to be made, a new ticket for the normal price, identical route and identical traveler must be purchased.
Tickets with incorrect personal details (first name, surname or date of birth).
Tickets mistakenly bought for the wrong person. For a refund to be made, a new ticket must be held for the right person.
Ticket for wrong customer group (Day Pass/supersaver ticket without Half Fare Travelcard or full fare instead of reduced fare). For a refund to be made, a new ticket must be held for the right customer group.
Proven inability to travel (illness, accident, death).
If you have bought a normal ticket for the normal price, BEFORE the start of validity, you can have the ticket refunded/exchanged without a fee.
In both cases, for the saverticket as well as for the normal fare-ticket, you must fill out the following form:
Refund of tickets purchased online and via mobile | SBB help & contact
Best regards. EllenvS.
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