Good evening Ellen, All travel companies including airlines & rail companies offer 'Saver' type fares which in 'normal' circumstances customers understand to be non-refundable & non-transferable, however these are not 'normal' circumstances. These other travel companies (who also face the same financial & operational pressures as SBB as you mention) have all seen fit, for the sake of fairness, decency & no doubt being customer focused, to offer vouchers to use again on future travel (this would cost SBB zero). I find it incredibly disappointing, damaging to SBB's reputation and commercially a strange decision that they are still choosing to be so dogmatic, un-compromising and unfair. In such difficult times many businesses have come out of Covid as shining examples of how they helped their consumers, SBB is evidently not one of them, quite the opposite to be exact. I'm sure that a number of your most disgruntled passengers may choose to post their thoughts on the wider Social Media travel sites, especially as we are likely to be faced with Covid related travel cancellations on a regular basis in future. I for one will be contacting the relevant Board Member at your HQ to share my concerns.
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